Job Description
We are looking for motivated Entry Level Remote Customer Support Specialists to join our dynamic team. This is a remote-first position supporting clients across the United States, with a focus on the Detroit and Illinois regions. We provide comprehensive training, competitive benefits, and a flexible work-from-home environment.
As a key member of our support team, you will be the first point of contact for our clients, ensuring they receive the assistance they need to succeed with our products.
Responsibilities
- Provide exceptional technical support and customer service via chat, email, and phone.
- Troubleshoot and resolve basic software and hardware issues for remote clients.
- Document all customer interactions and solutions in the CRM system accurately.
- Collaborate with senior technical staff to escalate complex issues effectively.
- Stay updated on product knowledge and company policies to assist customers efficiently.
- Maintain a professional and positive demeanor during high-volume support periods.
Qualifications
- High school diploma or equivalent; Associate's degree in a related field is a plus.
- Basic computer literacy and typing skills (35+ WPM).
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work flexible shifts, including evenings and weekends.
- Willingness to learn new technologies and adapt to changing systems.