Job Description
Launch your career with TechSolutions Inc., a forward-thinking company offering fully remote entry-level positions in Fresno, CA! We provide all necessary equipment including laptops, headsets, and software—no upfront costs required. Join our dynamic team as a Customer Support Specialist and deliver exceptional service while enjoying flexible remote work.
This role offers comprehensive training, career growth opportunities, and a supportive environment perfect for recent graduates or career changers. If you're passionate about problem-solving and eager to build foundational skills in a tech-driven setting, this is your chance to thrive professionally without geographical limitations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using provided troubleshooting tools and knowledge base
- Document customer interactions and update records in CRM systems
- Collaborate with senior team members to escalate complex cases
- Maintain high customer satisfaction scores while meeting SLAs
- Continuously develop product knowledge through ongoing training modules
- Contribute to process improvements based on customer feedback trends
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and typing skills (35+ WPM)
- Strong verbal communication and active listening abilities
- Reliable high-speed internet connection and dedicated workspace
- Ability to work independently with minimal supervision
- Customer service experience a plus but not required
- Positive attitude and willingness to learn new technologies