Job Description
Are you a motivated individual looking for a rewarding career in remote work? TechHorizon Solutions is currently hiring Entry Level Customer Support Specialists for our Seattle, WA team. This fully remote position allows you to work from anywhere while building essential skills in technology and communication.
As a key member of our support team, you will be the first point of contact for our clients, ensuring they have a seamless experience with our software solutions. We offer comprehensive training, competitive pay, and a supportive environment for career growth.
Why Join Us?
- 100% Remote Work: Enjoy the flexibility of working from home in Seattle or anywhere in the US.
- No Experience Required: We provide paid training to get you up to speed.
- Modern Technology: Work with cutting-edge CRM and communication tools.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
- Troubleshoot basic technical issues and guide customers through solutions.
- Document customer interactions and feedback accurately in our internal database.
- Collaborate with team members to resolve complex customer cases.
- Stay updated on product features and company policies to provide accurate information.
- Identify opportunities to upsell or cross-sell relevant software packages to clients.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with a focus on customer service.
- Reliable high-speed internet connection and a quiet home office space.
- Ability to work independently and manage time effectively in a remote setting.
- A positive attitude and a willingness to learn new technologies quickly.