Job Description
Are you looking to launch your career in the dynamic tech industry? Tampa Digital Solutions is seeking a driven, self-motivated Entry Level Remote Customer Support Specialist to join our growing team. We offer a comprehensive training program, competitive benefits, and a supportive remote culture.
Why Join Us?
- 100% Remote Work Environment
- Competitive Salary & Performance Bonuses
- Comprehensive Medical, Dental, and Vision Insurance
- Professional Development Opportunities
We are looking for individuals who are eager to learn, adapt to new technologies, and deliver exceptional service to our clients from anywhere in the Tampa Bay area.
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone support with a focus on speed and accuracy.
- Diagnose and troubleshoot technical issues for clients, providing step-by-step guidance.
- Maintain detailed and accurate records of all customer interactions and account history.
- Collaborate with the internal sales and technical teams to resolve complex escalations.
- Contribute to the continuous improvement of our remote support documentation and FAQs.
- Assist in the onboarding process for new remote team members.
Qualifications
- High school diploma or GED (Bachelor’s degree in a related field is a plus).
- Excellent written and verbal communication skills with a professional tone.
- Basic computer literacy and typing speed of 40+ WPM.
- Reliable high-speed internet connection and a quiet home office space.
- Strong problem-solving skills and the ability to think critically under pressure.
- A positive attitude and a genuine desire to help others succeed.