Job Description
Are you looking to launch your career in Information Technology without the upfront cost of equipment? We are seeking a driven Entry Level Remote IT Support Specialist to join our dynamic team in Miami, Florida. We are fully equipped to support your success, providing a company laptop, headset, and all necessary peripherals upon hire. This is an excellent opportunity to gain hands-on experience in a remote-first environment while enjoying a competitive salary and flexible schedule.
Responsibilities
- Deliver exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Manage and update customer service tickets within our internal tracking system.
- Install, configure, and maintain operating systems and productivity software.
- Document technical issues and resolutions accurately.
- Collaborate with senior technicians to resolve complex technical queries.
- Ensure strict adherence to data security and privacy protocols.
Qualifications
- High School Diploma or equivalent required; Associate degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Strong verbal and written communication skills with a customer-first mindset.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work independently with minimal supervision.
- Willingness to learn new technologies and adapt to changing workflows.