Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level Remote IT Support Specialist! We're seeking motivated individuals to provide exceptional technical support to our clients. Enjoy the flexibility of remote work while building your career in IT. We provide all necessary equipment, including laptops and peripherals, so you can start immediately. This is a fantastic opportunity for recent graduates or career changers looking to enter the tech industry with full training and mentorship.
Responsibilities
- Provide remote technical support via phone, email, and chat for clients
- Troubleshoot hardware, software, and network issues
- Document all interactions and resolutions in the ticketing system
- Install and configure software updates and security patches
- Collaborate with senior technicians to resolve complex issues
- Conduct remote system diagnostics and repairs
- Maintain accurate inventory of IT assets
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts and protocols
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service experience a plus
- CompTIA A+ certification or willingness to obtain
- Reliable high-speed internet connection