Job Description
Launch your tech career with TechCorp Solutions! We're seeking motivated Entry Level Remote IT Support Specialists to join our dynamic team. As a remote-first company headquartered in Fort Worth, Texas, we offer flexible work arrangements, competitive benefits, and growth opportunities for aspiring tech professionals. You'll provide essential technical support to clients nationwide while gaining hands-on experience in a collaborative environment. If you're passionate about technology and eager to grow your skills, this is your perfect starting point!
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Document all client interactions and solutions using our ticketing system
- Collaborate with senior engineers to escalate complex technical issues
- Assist in deploying and configuring new IT infrastructure
- Conduct periodic system maintenance and updates
- Train clients on best practices for IT security and efficiency
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Willingness to learn new technologies and industry standards
- Reliable internet connection and quiet home office setup