Job Description
Join Tech Innovators Inc., a dynamic Denver-based tech company revolutionizing digital solutions. We're seeking passionate entry-level professionals to launch their careers in our remote IT Support team. Enjoy flexible work arrangements while making a real impact on our clients' success. You'll receive comprehensive training and mentorship from industry experts in a collaborative, growth-oriented environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot network connectivity, security protocols, and system configurations
- Document all ticket resolutions and maintain accurate knowledge base entries
- Collaborate with senior engineers to escalate complex technical challenges
- Conduct virtual training sessions for clients on IT best practices
- Monitor system health and proactively address potential vulnerabilities
- Support cloud infrastructure implementations and integrations
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic proficiency in Windows/macOS, networking fundamentals, and security concepts
- Exceptional problem-solving abilities and customer service mindset
- Strong written/verbal communication skills for remote client interactions
- Self-motivated with ability to manage time effectively in remote setting
- Experience with ticketing systems (Zendesk, ServiceNow) a plus
- Must have reliable high-speed internet and dedicated workspace