Job Description
Join TechFlow Solutions as an Entry-Level Remote IT Support Specialist and launch your tech career from the comfort of your home in Seattle! We're seeking motivated individuals passionate about technology to deliver exceptional remote support to our clients. Enjoy flexible work arrangements, comprehensive training, and a clear path to career growth in one of America's most vibrant tech hubs.
As a key member of our remote team, you'll troubleshoot technical issues, implement cybersecurity best practices, and collaborate with cross-functional teams. We value fresh perspectives and provide all necessary equipment and resources to ensure your success. Our culture emphasizes innovation, work-life balance, and continuous learning.
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote desktop for diverse client systems
- Diagnose and resolve hardware, software, and network issues in Windows/macOS environments
- Document all support cases using ticketing systems like Zendesk or Jira
- Assist with device deployment, software installations, and security patches
- Collaborate with senior engineers on complex escalations
- Contribute to knowledge base articles and training materials
- Monitor system health and proactively address potential issues
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts, OS troubleshooting, and security protocols
- Excellent written/verbal communication and customer service skills
- Ability to work independently with minimal supervision in a remote environment
- Proficiency with remote desktop tools and diagnostic software
- Strong problem-solving skills and attention to detail
- Valid Washington state driver's license for occasional on-site visits