Job Description
Join TechConnect Solutions as an Entry-Level Remote IT Support Specialist and kickstart your tech career with all equipment provided! We're seeking motivated individuals in Kansas City, MO, to deliver exceptional remote technical support to our growing client base. Enjoy the flexibility of fully remote work with a company that invests in your growth through comprehensive training and cutting-edge tools.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Set up and configure company-provided laptops, peripherals, and software
- Troubleshoot connectivity, security, and performance problems
- Document all interactions in ticketing systems with detailed notes
- Collaborate with senior team members to resolve complex issues
- Conduct remote system diagnostics and preventative maintenance
- Maintain knowledge base documentation
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic understanding of operating systems (Windows, macOS)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service experience (remote support a plus)
- Reliable internet connection and dedicated workspace
- Proficiency with Microsoft Office Suite