Job Description
Join TechBridge Solutions as a Remote Entry-Level IT Support Specialist and launch your tech career without prior experience! We're seeking motivated individuals in Milwaukee, WI to provide exceptional remote technical support to our clients. Enjoy flexible work arrangements, comprehensive training, and a supportive team environment. As a key member of our IT department, you'll troubleshoot hardware/software issues, manage user accounts, and document technical processes—all while developing valuable skills for future growth.
What We Offer:
- 100% remote work from anywhere in the US
- Paid industry certifications (CompTIA A+, Google IT Support)
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development budget
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Manage user accounts and permissions across company systems
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Monitor system performance and escalate critical issues
- Provide phone/chat support for internal and external clients
- Participate in cross-functional team meetings
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Excellent written and verbal communication abilities
- Strong problem-solving and critical thinking aptitude
- Ability to learn technical concepts quickly
- Comfort working independently in a remote setting
- Customer service mindset with patience and empathy
- Reliable home internet connection and quiet workspace