Job Description
Join TechFlow Solutions as an Entry-Level Remote IT Support Specialist and kickstart your tech career from anywhere in San Antonio! We're seeking passionate beginners eager to grow in a dynamic, inclusive environment. Enjoy flexible remote work, comprehensive training, and mentorship from industry experts. Be part of a company that values innovation and your professional development.
Responsibilities
- Provide remote technical support via phone, chat, and email to resolve user issues
- Install, configure, and troubleshoot hardware/software systems
- Document support tickets and maintain accurate records in CRM systems
- Collaborate with senior technicians on complex technical escalations
- Conduct remote system diagnostics and preventative maintenance
- Assist in onboarding new employees with IT setup
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Customer service mindset with patience and empathy
- Reliable internet connection and quiet workspace