Job Description
Launch your tech career with TechCorp Solutions! We're seeking motivated Entry Level Remote IT Support Specialists to join our dynamic team. Enjoy 100% work-from-home flexibility while providing critical technical support to clients across Illinois and beyond. This is your chance to build foundational IT skills in a supportive, growth-oriented environment.
What We Offer:
- 100% remote work with flexible hours
- Comprehensive training and certification opportunities
- Health, dental, and vision benefits
- 401(k) with company match
- Annual tech stipend
About TechCorp: We're a leading IT services provider committed to empowering remote professionals. Our culture emphasizes innovation, collaboration, and work-life balance.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install and configure operating systems, applications, and security protocols
- Create and maintain detailed documentation of technical procedures
- Collaborate with senior engineers to escalate complex issues
- Monitor system performance and implement preventive maintenance
- Train clients on basic IT best practices and security protocols
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service experience with a patient, helpful demeanor
- CompTIA A+ certification or willingness to obtain within 6 months
- Reliable high-speed internet connection and quiet workspace