Job Description
Join NexusTech Solutions as a 100% Remote IT Support Specialist and launch your career in high-demand tech. We're hiring immediately for Austin-based candidates to provide exceptional technical support to enterprise clients. Enjoy full remote flexibility while solving complex infrastructure challenges in a dynamic environment.
What You'll Gain:
- Competitive salary with comprehensive benefits package
- Full remote work with flexible hours
- Career advancement in cybersecurity and cloud technologies
- Collaborative culture with mentorship opportunities
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Manage ticket queues and SLA adherence for enterprise clients
- Deploy and configure cloud infrastructure (AWS/Azure)
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on security protocols
- Conduct system health checks and preventative maintenance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years in IT support or helpdesk roles
- CompTIA Network+ or equivalent certification required
- Proficiency in remote desktop tools (TeamViewer/AnyDesk)
- Experience with cloud platforms (AWS/Azure/GCP)
- Strong analytical and troubleshooting abilities
- Excellent written/verbal communication skills
- Self-motivated with ability to work independently
- Must be authorized to work in the US