Job Description
Join NexaTech Solutions and transform your career with our urgent night shift remote opportunities in Oklahoma City! We're seeking dedicated professionals to deliver exceptional service from home with flexible hours that fit your lifestyle. Enjoy competitive compensation, comprehensive benefits, and a supportive virtual environment while making a real impact.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Troubleshoot complex software/hardware issues and implement solutions
- Document cases accurately in CRM systems and maintain SLA compliance
- Collaborate with global teams to resolve escalated customer concerns
- Monitor system performance and report critical infrastructure issues
- Contribute to process improvements and knowledge base updates
Qualifications
- 3+ years in IT support or customer service role
- Proven night shift or flexible schedule experience
- Proficiency with remote desktop tools and ticketing systems
- Strong problem-solving and communication skills
- Self-motivated with ability to work independently
- Reliable high-speed internet and dedicated home workspace
- CompTIA A+/Network+ certification preferred