Job Description
We are seeking motivated individuals to join our growing team as Entry-Level Remote IT Support Specialists. This is an excellent opportunity for those looking to break into the technology industry with no experience required.
The Role: You will be the first line of defense for our clients, providing top-tier technical support remotely. We are looking for people in the Kansas City, MO and New York, NY areas who are eager to learn and grow.
Why Apply?
- Equipment Provided: We supply the laptop, monitor, keyboard, and headset needed to do your job from home.
- Full Training: No prior technical experience needed; we provide comprehensive training.
- Flexible Schedule: Work from the comfort of your home.
Join a company that invests in its people. Apply today and start your career in IT support!
Responsibilities
- Provide remote technical assistance to customers via phone, email, and chat.
- Troubleshoot hardware and software issues for desktop and laptop computers.
- Manage and resolve customer tickets in the Help Desk system efficiently.
- Document all customer interactions and technical resolutions accurately.
- Escalate complex technical issues to senior support teams when necessary.
- Stay updated on new software updates and company policies.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Basic computer literacy (Windows and Mac operating systems).
- Reliable high-speed internet connection and a quiet workspace.
- Strong problem-solving and critical thinking skills.
- Excellent verbal and written communication skills.
- Willingness to complete a paid training program.