Job Description
Join our dynamic team as a Remote IT Support Specialist in Virginia Beach! We're seeking tech-savvy professionals to deliver exceptional customer service while working fully remote with all equipment provided. This immediate hire role offers competitive compensation and growth opportunities in a supportive environment.
What We Offer:
• Company-provided laptop, monitor, headset, and peripherals
• Comprehensive benefits package including health/dental/vision
• Flexible schedule and remote work culture
• Professional development budget
Responsibilities
- Diagnose and resolve hardware/software issues via remote support
- Install and configure company-provided IT equipment
- Provide technical guidance to employees via phone/video
- Document support tickets and maintain knowledge base
- Collaborate with IT team on system improvements
- Monitor network security protocols
Qualifications
- 3+ years in IT support or helpdesk roles
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- CompTIA A+/Network+ certification preferred
- Strong troubleshooting skills across Windows/macOS
- Excellent written and verbal communication
- Ability to work independently with minimal supervision