Job Description
Join our dynamic team as a Remote IT Support Specialist and become the backbone of our digital operations. We're urgently seeking tech-savvy professionals in Sacramento to deliver exceptional remote IT support to clients across the US. This 100% work-from-home role offers competitive pay, flexible hours, and comprehensive benefits. If you're passionate about solving complex technical challenges and thrive in a fast-paced environment, apply now!
Why Join Us?
- 100% remote work with no office commute
- Competitive salary and performance bonuses
- Comprehensive health/dental/vision insurance
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Provide Tier 2/3 technical support for cloud infrastructure, VPN, and remote desktop solutions
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux systems
- Manage user accounts, permissions, and security protocols in Azure Active Directory
- Document troubleshooting steps and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to implement IT security best practices
- Monitor system performance and proactively address potential outages
- Train end-users on new technologies and security protocols
Qualifications
- 3+ years of experience in remote IT support or system administration
- Expertise in Microsoft Azure, Office 365, and Intune
- CompTIA Security+ or equivalent cybersecurity certification
- Strong knowledge of network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools
- Excellent written communication skills for virtual client interactions
- Ability to work independently with minimal supervision
- Valid US work authorization and Sacramento residency requirement