Job Description
Join GlobalConnect Solutions as a Remote Full-Time Tech Support Specialist and experience the future of work! We provide all necessary equipment including high-performance laptop, dual monitors, noise-canceling headset, and ergonomic desk setup – everything you need to succeed from home. This is your opportunity to build a rewarding career with a leading tech innovator while enjoying Atlanta's vibrant culture without the commute.
As a key member of our Atlanta-based team, you'll deliver exceptional technical support to enterprise clients, troubleshoot complex systems, and drive digital transformation initiatives. We offer comprehensive benefits, flexible scheduling, and career advancement opportunities in Georgia's thriving tech sector.
Responsibilities
- Provide Tier 2/3 technical support for enterprise software and hardware systems
- Diagnose and resolve complex network, security, and application issues remotely
- Document troubleshooting steps and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Mentor junior support staff and conduct training sessions
- Monitor system performance and proactively address potential issues
- Stay current with emerging technologies and industry best practices
Qualifications
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- 3+ years of technical support experience with enterprise systems
- Strong proficiency in Windows/Linux environments and cloud platforms (AWS/Azure)
- Excellent problem-solving skills with ability to troubleshoot complex issues
- Certifications (CompTIA A+/Network+, Microsoft Azure) highly preferred
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- U.S. work authorization required