Job Description
Are you a night owl looking for a flexible, remote career? Zenith Digital Solutions is seeking a dedicated IT Support Specialist based in Denver to join our 24/7 global support team. Enjoy the freedom of working from home while managing critical technical support tickets during off-peak hours. We value work-life balance and offer a competitive benefits package for our night shift team.
Why Join Us?
- Flexible Hours: Enjoy the peace of mind that comes with a predictable night shift schedule.
- Remote Work: Work from the comfort of your home in Denver, CO, or anywhere in the US.
- Growth: Clear pathways for advancement into Senior Technical roles and Management.
Responsibilities
- Provide remote technical support to clients via chat, email, and phone during designated night hours.
- Diagnose and resolve hardware, software, and network issues for clients across Denver and Georgia.
- Maintain accurate and up-to-date documentation of all support tickets, resolutions, and incident reports.
- Collaborate effectively with day-shift support teams to ensure seamless issue handovers and continuity of service.
- Monitor system performance and alert the engineering department of any critical outages or anomalies.
- Assist in the implementation and testing of new remote support tools and software updates.
- Conduct basic security audits to ensure client data protection during remote sessions.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or a related field is preferred.
- Minimum 2 years of professional experience in technical support, help desk, or customer service.
- Must be willing and able to work rotating night shifts and occasional weekends.
- Strong problem-solving skills with the ability to troubleshoot complex technical problems remotely.
- Excellent written and verbal communication skills; able to explain technical concepts to non-technical users.
- Reliable high-speed internet connection and a quiet, dedicated workspace at home.