Job Description
We are seeking a highly skilled Technical Support Specialist to join our distributed team. In this fully remote position, you will play a crucial role in maintaining our client satisfaction and operational efficiency. We are committed to providing a seamless work-from-home experience by supplying all necessary equipment to ensure you have a professional home office setup.
As part of our growth in the US market, we are actively hiring talent based in regions including Illinois (Chicago) and Georgia. If you are a problem-solver with excellent communication skills, we want to hear from you.
Why Join Us?
- Equipment Provided: We provide a high-performance laptop, external monitor, ergonomic keyboard, and headset.
- Flexible Schedule: Enjoy the freedom of remote work with a stable 40-hour work week.
- Growth Opportunities: Clear pathways for career advancement within our IT department.
Responsibilities
- Provide tier-2 technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues, including operating systems and network connectivity.
- Manage and configure company-provided equipment to ensure optimal performance.
- Document technical issues and resolutions in our Knowledge Base to improve self-service capabilities.
- Collaborate with the engineering team to troubleshoot complex system errors.
- Maintain a high level of professionalism and empathy during customer interactions.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Minimum of 2 years of experience in a help desk or technical support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting protocols.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote environment with a reliable high-speed internet connection.
- Must be willing to work US hours (e.g., EST/CST).