Job Description
Launch your IT career with TechSolve Inc.! We're urgently hiring Remote Entry-Level IT Support Specialists in Pennsylvania. All equipment provided—start working from day one!
Join our innovative team delivering cutting-edge solutions to global clients. This remote role offers hands-on experience in network administration, cybersecurity basics, and client support. Enjoy competitive benefits, flexible scheduling, and dedicated mentorship in a fast-paced environment.
Perfect for recent graduates or career changers! Transform your passion for technology into a rewarding career path.
Responsibilities
- Provide remote technical support via phone, email, and chat systems
- Diagnose and resolve hardware/software issues including OS, networks, and security protocols
- Configure and maintain virtual workstations and cloud-based tools
- Document all technical procedures and client interactions in ticketing systems
- Collaborate with senior engineers to resolve complex infrastructure challenges
- Implement preventive maintenance protocols for client systems
- Train clients on new software deployments and security best practices
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Exceptional problem-solving and written communication skills
- Ability to work independently with minimal supervision
- Customer-focused mindset with patience and adaptability
- Reliable high-speed internet connection required
- Eagerness to learn new technologies and industry standards