Job Description
Join TechFlow Solutions as an Entry-Level Remote Support Specialist and kickstart your career in the tech industry! We provide all necessary equipment including laptop, headset, and software – just bring your passion for problem-solving. This fully remote position offers flexible hours while supporting enterprise clients with cutting-edge technology solutions. Enjoy competitive compensation, comprehensive training, and career advancement opportunities within a dynamic, inclusive team.
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues using provided equipment
- Document cases accurately in CRM systems and maintain detailed knowledge base
- Collaborate with senior engineers on complex technical escalations
- Contribute to process improvement initiatives for remote support workflows
- Complete ongoing training on new technologies and security protocols
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/macOS operating systems
- Strong written and verbal communication skills
- Ability to troubleshoot independently with minimal supervision
- Comfortable learning new technologies through self-paced training
- Reliable high-speed internet connection at home
- Must be located in Charlotte, NC metropolitan area