Job Description
Join our award-winning team as an Entry-Level Remote IT Support Specialist in Washington, GA! We're hiring passionate beginners with no prior experience—full equipment provided including laptop, headset, and peripherals. Enjoy flexible remote work while building your career in technology with paid training and mentorship from industry experts. Why choose us? Competitive salary, comprehensive benefits package, career advancement opportunities, and a collaborative virtual environment. If you're tech-savvy, customer-focused, and ready to launch your IT career, apply today!
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot hardware, software, and network issues efficiently
- Document all support interactions and resolutions in ticketing systems
- Install and configure new equipment and software remotely
- Collaborate with senior technicians to resolve complex problems
- Conduct remote system diagnostics and preventive maintenance
- Deliver exceptional customer service with clear communication
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of computer hardware and operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and manage time effectively
- Customer service mindset with patience and empathy
- Proficient with internet browsers and productivity software
- Must have reliable internet connection at home