Job Description
Join TechFlow Solutions Inc. as a Night Shift IT Support Specialist and thrive in our fully remote work environment. We're seeking tech-savvy professionals to deliver exceptional support during critical overnight hours while maintaining work-life balance. This role offers competitive compensation, comprehensive benefits, and the flexibility to excel from anywhere in the United States.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues including OS, network, and security protocols
- Document incident reports using ticketing systems with precise technical details
- Collaborate with global teams during critical system updates and maintenance windows
- Maintain security compliance standards for remote access protocols
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- 3+ years of experience in technical support or IT operations
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/Linux environments and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with networking fundamentals
- Excellent written/verbal communication for remote collaboration
- Ability to work independently during overnight shifts (10 PM - 6 PM PST)
- Experience with ticketing systems (ServiceNow/Jira) and remote tools