Job Description
Join TechSolutions Global as an Entry-Level Remote Support Specialist and kickstart your IT career from the comfort of your home in Fort Worth! We're seeking motivated individuals to deliver exceptional technical support to our clients while growing your skills in a dynamic, remote-first environment.
This fully remote position offers comprehensive training, career advancement opportunities, and a collaborative team culture. Enjoy flexible hours, competitive benefits, and the chance to build foundational expertise in cloud technologies and cybersecurity.
Responsibilities
- Provide remote technical support via phone, email, and chat for diverse client systems
- Troubleshoot hardware/software issues and implement effective solutions
- Document cases accurately in ticketing systems and maintain detailed records
- Collaborate with senior engineers on complex technical challenges
- Conduct remote system diagnostics and preventive maintenance tasks
- Assist in onboarding new clients and configuring remote access tools
- Participate in continuous training to stay current with IT best practices
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, VPN)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service experience or technical support certification a plus
- Reliable high-speed internet connection and quiet home office space
- US work authorization and residency in Fort Worth metro area