Job Description
Join our dynamic team as an Entry Level Remote Support Specialist and kickstart your tech career! We provide all necessary equipment—including a high-performance laptop, headset, and ergonomic chair—so you can deliver exceptional support from home. As a remote-first company, we prioritize work-life balance and offer comprehensive training to help you thrive. This is your opportunity to grow with an innovative leader while serving diverse clients nationwide.
Why Choose TechSolutions?
- Remote work with flexible scheduling
- Full equipment reimbursement program
- Clear career advancement path
- Health, dental, and vision benefits
- Annual tech stipend for home office upgrades
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot network connectivity, OS errors, and application malfunctions
- Document all client interactions and resolutions in CRM systems
- Collaborate with senior engineers to resolve complex escalations
- Conduct remote system diagnostics and preventative maintenance
- Train clients on new software features and best practices
- Participate in weekly team skill-building workshops
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- Basic knowledge of Windows/macOS, networking fundamentals, and security protocols
- Exceptional written/verbal communication and problem-solving skills
- Ability to work independently with minimal supervision
- Customer service experience or tech internship background
- Reliable high-speed internet access (company provides equipment)
- Must pass background check and drug screening