Job Description
Launch your tech career with TechSolutions Inc. as a Remote Support Specialist in Washington, GA! We're hiring motivated entry-level professionals and providing all necessary equipment to ensure your success. This full-time remote role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic tech environment.
What You'll Love:
- 100% remote work with company-provided equipment
- Structured training program for career advancement
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
Responsibilities
- Deliver technical support via phone, email, and chat
- Troubleshoot hardware/software issues for clients
- Document cases and maintain knowledge base
- Collaborate with senior technicians on complex issues
- Adhere to SLAs and quality standards
- Participate in weekly skill development sessions
- Provide exceptional customer service experiences
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer troubleshooting knowledge
- Strong written/verbal communication skills
- Ability to work independently with minimal supervision
- Reliable internet connection and dedicated workspace
- Customer service mindset and problem-solving aptitude
- Willingness to learn new technologies