Job Description
Join our dynamic team as a Remote IT Support Specialist and enjoy the freedom of working from anywhere in Nashville! We provide all necessary equipment including high-performance laptops, dual monitors, and ergonomic peripherals. This urgent hiring opportunity offers competitive benefits, flexible scheduling, and a collaborative virtual environment. As a key member of our IT department, you'll deliver exceptional technical support to our growing client base while advancing your career in a forward-thinking organization.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via ticketing systems and live chat
- Configure and deploy company-provided equipment (laptops, peripherals, VPN setups)
- Document all troubleshooting processes and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical escalations
- Monitor system performance and proactively address security vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Proficiency in Windows/macOS, Active Directory, and cloud-based solutions (O365, Azure)
- Strong diagnostic skills for hardware/software troubleshooting
- CompTIA A+ or equivalent certification required
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira, ServiceNow)