Job Description
Join ConnectCore Solutions as a Remote Tech Support Specialist and revolutionize how we deliver exceptional service from anywhere in Minneapolis! We're urgently hiring tech enthusiasts who thrive in virtual environments. Equipment fully provided – including laptop, headset, and peripherals – so you can hit the ground running. Enjoy competitive compensation, comprehensive benefits, and a flexible remote-first culture where your expertise drives innovation. Be part of a dynamic team solving complex challenges for Fortune 500 clients while advancing your career in cutting-edge technology.
Responsibilities
- Deliver exceptional remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve hardware/software issues with company-provided equipment
- Document troubleshooting processes and maintain detailed incident reports
- Collaborate with cross-functional teams to implement scalable solutions
- Train clients on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years in technical support or IT operations
- Expertise in Windows/macOS, networking fundamentals, and cloud platforms
- Strong problem-solving skills with customer-first mindset
- Ability to work independently in remote environment
- CompTIA A+/Network+ certification preferred
- Excellent written/verbal communication skills
- High-speed home internet connection required