Job Description
Join ConnectSphere Technologies as a Remote IT Support Specialist and experience the freedom of working from home with all equipment provided! We're seeking tech-savvy professionals to deliver exceptional remote technical support to our clients across Georgia. As a fully remote role, you'll receive a company-provided laptop, headset, and home office stipend to ensure your success. Enjoy competitive compensation, comprehensive benefits, and a flexible work environment while making a tangible impact in the tech industry.
Why Join Us?
- Complete home office setup provided (laptop, dual monitors, ergonomic chair)
- Health insurance, 401(k) matching, and paid time off
- Professional development budget and certifications
- Collaborative remote team culture with virtual social events
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote desktop
- Diagnose and resolve hardware/software issues for enterprise clientsDocument cases accurately in ticketing system (ServiceNow)
- Collaborate with engineering teams on complex infrastructure issues
- Train end-users on new systems and best practices
- Monitor system alerts and perform proactive maintenance
- Contribute to knowledge base documentation
Qualifications
- 3+ years of IT support experience in a remote environment
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Georgia residency required for tax purposes