Job Description
Join TechSolve Solutions for an immediate remote IT Support position in Washington Dc, Ohio! We're urgently hiring tech professionals to deliver exceptional remote support with company-provided equipment. This is your chance to launch your career with a forward-thinking organization offering competitive compensation and flexible work arrangements.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and ticketing systems
- Install, configure, and maintain company-issued laptops, peripherals, and software
- Troubleshoot network connectivity, security protocols, and cloud-based applications
- Document all support interactions and maintain accurate technical documentation
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct proactive system monitoring and maintenance to prevent downtime
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent experience required
- 2+ years of remote technical support experience
- Proficiency in Windows, macOS, and mobile OS troubleshooting
- Certification in CompTIA A+, Network+, or equivalent preferred
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection required