Job Description
Launch your career with zero experience required! ConnectNow Solutions is seeking motivated individuals for our fully remote entry-level support positions. We provide all necessary equipmentâincluding a laptop, headset, and softwareâso you can start working from day one. Enjoy competitive pay, comprehensive training, and the flexibility of working from anywhere in Jacksonville or North Carolina.
Join a supportive team dedicated to your growth while delivering exceptional virtual customer experiences. No prior tech experience needed; we invest in developing your skills through our structured onboarding program.
Responsibilities
- Deliver responsive customer support via phone, email, and chat
- Troubleshoot technical issues using provided tools and resources
- Maintain accurate documentation of customer interactions
- Complete training modules to enhance product knowledge
- Meet performance metrics for resolution times and satisfaction
- Collaborate with team members to improve service quality
Qualifications
- No prior experience requiredâtraining provided
- High school diploma or equivalent
- Strong written and verbal communication skills
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to learn new technologies quickly
- Basic computer proficiency