Job Description
Join InnovateTech Solutions as a Remote Entry-Level Tech Support Specialist and kickstart your IT career from Fort Worth! We're seeking passionate tech enthusiasts to deliver exceptional customer service while solving technical challenges in a dynamic remote environment. Enjoy flexible hours, competitive benefits, and growth opportunities with a leading tech firm committed to employee development.
Why Join Us?
- 100% remote work from anywhere in Fort Worth
- Comprehensive training and certification programs
- Health, dental, and vision insurance
- 401(k) with company matching
- Monthly tech stipend
Responsibilities
- Provide remote technical support via phone, chat, and email for software/hardware issues
- Troubleshoot and resolve network connectivity problems
- Document cases accurately in ticketing systems
- Collaborate with senior engineers on complex issues
- Conduct system diagnostics and user account management
- Assist with software installations and updates
- Maintain positive customer relationships through clear communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service experience (retail, hospitality, or call center)
- Ability to work independently with minimal supervision
- CompTIA A+ certification (or willingness to obtain within 6 months)