Job Description
Join our dynamic team remotely and kickstart your career in tech! InnovateTech Solutions is urgently seeking motivated Entry-Level Remote Tech Support Specialists in Raleigh, NC. Enjoy flexible hours while providing exceptional customer service and technical assistance to our global client base. This is your opportunity to grow with a forward-thinking company that values innovation and work-life balance.
Why You'll Love Working With Us:
- 100% remote work environment with flexible scheduling
- Comprehensive training and career development programs
- Competitive salary and comprehensive benefits package
- Collaborative culture focused on employee growth
Responsibilities
- Provide remote technical support via phone, email, and chat for software/hardware issues
- Diagnose and resolve customer problems with empathy and efficiency
- Document all interactions and solutions in CRM systems
- Collaborate with senior team members on complex technical challenges
- Continuously update knowledge base with new solutions and best practices
- Monitor ticket queues and maintain service level agreements
Qualifications
- High school diploma or equivalent; technical certification preferred
- 6+ months of customer service or technical support experience
- Proficiency with Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Reliable high-speed internet connection and quiet workspace