Job Description
Are you ready to launch your career in the fast-paced world of technology? Apex Digital Solutions is seeking a motivated Entry Level Remote Technical Support Specialist to join our growing team in Louisville, KY. We believe in nurturing talent from the ground up, offering a comprehensive training program and a supportive remote work environment.
As a Technical Support Associate, you will be the first point of contact for our clients, troubleshooting technical issues, guiding them through software installations, and ensuring they have a seamless digital experience. If you are tech-savvy, empathetic, and eager to learn, this is the perfect opportunity to grow your professional future.
Why Join Apex Digital?
- Remote-First Culture: Work from anywhere in Kentucky with a flexible schedule.
- Career Growth: Clear pathways to senior technical roles and management positions.
- Competitive Compensation: Salary starting at $45,000 with annual performance reviews.
- Comprehensive Benefits: Health, dental, and vision insurance starting day one.
Take the next step in your career today by applying for this exciting entry-level role in Louisville!
Responsibilities
- Client Assistance: Provide exceptional remote technical support to clients via phone, email, and live chat to resolve hardware and software issues.
- Troubleshooting: Diagnose and resolve complex technical problems, escalating them to senior engineers when necessary.
- Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions in our CRM system.
- System Updates: Assist in the installation, configuration, and maintenance of remote desktop environments and software applications.
- Client Education: Educate clients on best practices for cybersecurity and software usage to prevent future issues.
- Team Collaboration: Work closely with the QA and development teams to provide feedback on common user pain points.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Experience: No prior professional experience required; we train ambitious candidates.
- Technical Skills: Basic understanding of computer hardware, operating systems (Windows/Mac), and internet connectivity.
- Communication: Strong verbal and written communication skills with a patient and customer-centric approach.
- Work Ethic: Self-motivated individual capable of working independently in a remote setting.
- Tools: Proficiency with Microsoft Office Suite and willingness to learn proprietary software.