Job Description
Are you ready to launch your IT career from the comfort of your home?
TechNova Solutions is seeking a motivated Entry Level Tech Support Specialist to join our rapidly expanding remote team based in New York. We are committed to your success and will provide all necessary equipment (laptop, monitor, headset) upon hire.
In this role, you will serve as the bridge between our clients and our technical infrastructure, resolving issues with hardware, software, and connectivity with a smile.
Why Join TechNova?
- Equipment Provided: We supply the latest hardware and software to ensure you have the tools to succeed.
- Remote Flexibility: Work from home in New York with a flexible schedule.
- Career Growth: Clear path from Entry Level to Senior Support roles.
Responsibilities
- Provide remote technical troubleshooting for hardware and software issues.
- Diagnose and resolve customer inquiries via phone, email, and chat.
- Document technical issues and resolutions in our internal knowledge base.
- Collaborate with senior IT staff to learn best practices and advanced troubleshooting.
- Maintain a high level of client satisfaction through professional and empathetic communication.
- Assist with onboarding new employees and setting up their remote workstations.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT is a plus.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and internet connectivity.
- Excellent verbal and written communication skills.
- Self-motivated individual with a strong desire to learn new technologies.
- Reliable high-speed internet connection and a dedicated home office space.