Job Description
Are you looking to launch a career in Information Technology without the burden of upfront costs? Apex Digital Solutions is seeking a Remote Entry Level Technical Support Specialist to join our expanding team. We offer a comprehensive equipment package to all new hires, allowing you to focus on learning and growing.
Our Commitment to You:
- Equipment Provided: Receive a premium laptop and noise-canceling headset upon employment.
- Flexible Remote Work: We welcome candidates from Cleveland, OH and the entire state of Florida.
- Career Growth: Paid training programs and clear pathways to senior engineering roles.
If you have a passion for technology and excellent communication skills, we want to hear from you.
Responsibilities
- Provide first-level technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues remotely.
- Document all interactions and resolutions in our ticketing system.
- Collaborate with the senior IT team to escalate complex technical queries.
- Maintain a high customer satisfaction rating through clear, empathetic communication.
- Stay updated on the latest software updates and security protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field is a plus but not required).
- Basic understanding of computer operating systems (Windows/Mac) and network basics.
- Strong written and verbal communication skills.
- Ability to work independently in a remote environment with minimal supervision.
- Reliable high-speed internet connection and a quiet workspace.
- Willingness to undergo background screening.