Job Description
We are seeking driven individuals to join our team as Entry Level Remote Customer Support Representatives. This is a unique opportunity to launch a career in a fast-paced tech environment without the need for prior experience. Our company provides all necessary equipment! You will receive a company laptop, high-speed internet stipend, and a professional headset to work from home.
As a leader in the US market, we believe in nurturing talent. We offer comprehensive paid training and ongoing mentorship to ensure you succeed from day one. If you are a problem solver with great communication skills, we want to hear from you.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email.
- Provide technical troubleshooting and account support to users.
- Document customer interactions accurately in our CRM system.
- Collaborate with the senior team to improve service protocols.
- Maintain a high level of professionalism and empathy during every call.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED required; Bachelor's degree is a plus.
- Must reside in the United States (New York preferred).
- Reliable home internet connection and a quiet workspace.
- Basic computer proficiency and typing speed of 35+ WPM.
- Strong verbal communication and active listening skills.
- Ability to adapt to changing policies and fast-paced environments.