Job Description
Apex Digital Solutions is revolutionizing the IT landscape, and we are looking for a dedicated IT Support Engineer to join our expanding team. We specialize in providing premium equipment and flexible work arrangements for top talent across the United States.
In this role, you will be the frontline of our technical excellence, ensuring our clients and internal teams have the best possible hardware and software experience. We believe in equipping our team with the latest MacBook Pros, dual monitors, and ergonomic accessories so you can focus on what you do best.
Why Join Us?
- Premium Equipment: We provide top-tier hardware and peripherals.
- Flexible Work: Hybrid and Remote options available.
- Competitive Pay: Comprehensive benefits package.
Responsibilities
- Install, configure, and troubleshoot hardware, including laptops, desktops, printers, and mobile devices.
- Manage the lifecycle of company-issued equipment, ensuring timely provisioning and upgrades.
- Provide remote technical support via chat, email, and remote desktop tools.
- Collaborate with the security team to ensure all devices meet compliance standards.
- Conduct on-site visits to client locations in the Minneapolis and Ohio regions.
- Maintain detailed records of all technical issues and resolutions in the ticketing system.
Qualifications
- Associate or Bachelor's degree in Computer Science, IT, or related field preferred.
- CompTIA A+ or Network+ certification is a strong plus.
- 3+ years of experience in IT support or help desk environments.
- Experience with remote support tools (e.g., LogMeIn, TeamViewer) and Microsoft Office 365.
- Excellent problem-solving skills and ability to communicate technical concepts to non-technical users.
- Valid driver's license and willingness to travel within the region.