Job Description
We are seeking a highly motivated Remote IT Support Specialist to join our dynamic team. If you are looking for an Immediate Hire opportunity that values your expertise and provides all necessary hardware, look no further. We offer a comprehensive remote work package, including premium equipment, to ensure you have the tools to succeed from anywhere.
About the Role:
In this position, you will serve as the first point of contact for internal and external technical support. We are a remote-first company with a base in Charlotte, NC, but we welcome talent from across the country, including Careers in Florida and other states. We provide the equipment; you provide the talent.
What We Provide:
- Top-of-the-line MacBook Pro or Dell XPS
- High-resolution dual monitors
- Ergonomic office chair and peripherals
- High-speed internet stipend
- Comprehensive health benefits
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop tools to resolve hardware and software issues.
- Manage and deploy provided equipment to new remote hires, ensuring all devices are configured and optimized for productivity.
- Diagnose and troubleshoot network connectivity, VPN access, and application errors.
- Document all technical interactions and resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with the IT team to implement security patches and software updates.
- Maintain a professional and empathetic demeanor while assisting non-technical users.
- Conduct regular system checks to ensure remote work environments are secure and functional.
Qualifications
- 1-3 years of experience in IT Support, Help Desk, or Technical Support.
- Experience working in a remote or hybrid work environment is required.
- Familiarity with remote desktop tools (TeamViewer, AnyDesk) and VPN configurations.
- Strong knowledge of Microsoft Office 365, Windows 10/11, and macOS.
- Ability to troubleshoot hardware issues including printers, laptops, and monitors.
- Excellent written and verbal communication skills.
- CompTIA A+ certification is a plus but not required.