Job Description
Are you a tech-savvy problem solver looking for a career that values your expertise? Apex Tech Solutions is expanding our elite remote team and seeking a dedicated IT Support Specialist to join us. We are proud to offer a weekly pay structure and provide all necessary equipment (laptop, dual monitors, peripherals) so you can focus on delivering top-tier service without the upfront costs.
As a key member of our technical team, you will be the first line of defense for our clients, ensuring seamless operations across the nation. This is a fantastic opportunity for professionals based in Chicago, IL or those willing to work remotely to join a growing company.
Why Choose Apex Tech?
- Full Equipment Provided: We supply a high-performance workstation and all necessary tools.
- Weekly Paychecks: Get paid every Friday with no waiting periods.
- Flexible Schedule: Enjoy a healthy work-life balance with remote flexibility.
- Growth Opportunities: Clear pathways to senior engineering and management roles.
Responsibilities
- Troubleshoot hardware and software issues for remote and on-site clients with a focus on Chicago and California markets.
- Configure, install, and manage network equipment, routers, and firewalls.
- Provide 24/7 technical support via chat, email, and phone to resolve complex IT issues.
- Conduct system maintenance, security updates, and performance tuning.
- Document technical solutions, create knowledge base articles, and manage ticket queues.
- Collaborate with the engineering team to implement new software deployments.
Qualifications
- Associate degree or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Valid CompTIA A+ or Network+ certification is highly preferred.
- Proven experience in remote IT support or helpdesk environments.
- Strong understanding of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote setting.