Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and experience the freedom of 100% work-from-home flexibility with weekly paychecks! We're seeking tech-savvy professionals to deliver exceptional remote support across North Carolina. Enjoy modern benefits including flexible schedules, professional development stipends, and a collaborative virtual environment. If you're passionate about solving technical challenges while maintaining work-life balance, this is your opportunity to thrive in a dynamic, remote-first culture.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Manage user accounts, permissions, and access controls across cloud platforms
- Create and maintain technical documentation, SOPs, and troubleshooting guides
- Collaborate with cross-functional teams on infrastructure projects and system updates
- Monitor system health using monitoring tools and proactively address potential issues
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Proficient in Windows/macOS, cloud platforms (AWS/Azure), and network troubleshooting
- CompTIA Network+ or Security+ certification required
- Exceptional communication skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (Zendesk, ServiceNow) and remote access tools
- Strong problem-solving abilities and self-directed work ethic
- Must reside in North Carolina with reliable high-speed internet