Job Description
Join TechFlow Solutions immediately! We're urgently seeking Remote IT Support Specialists for flexible work-from-home positions in Boston, IL. No commute, no office politics—just impactful tech support with competitive compensation.
As a cornerstone of our client success team, you'll resolve technical challenges for diverse industries while enjoying full remote flexibility. This urgent opening requires immediate availability, making it ideal for tech professionals seeking rapid onboarding and meaningful impact.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Troubleshoot network connectivity, security protocols, and system configurations
- Document cases meticulously using Zendesk and maintain SLA compliance
- Collaborate with cross-functional teams to resolve escalated technical issues
- Conduct remote system diagnostics and implement preventative maintenance
- Train end-users on cybersecurity best practices and software utilization
Qualifications
- 2+ years of remote IT support experience with Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in VPN, Active Directory, and cloud platforms (AWS/Azure)
- Exceptional problem-solving skills with customer-focused communication
- Availability for flexible hours including weekend/evening shifts
- High-speed home internet and dedicated workspace