Job Description
We are looking for a dedicated Remote Field Service Technician to join our elite team. We specialize in providing top-tier technical support across the United States, with a specific focus on serving clients in Phoenix, AZ and expanding into Texas.
At Apex Telecommunications, we believe in empowering our team. This is a remote position where we provide all necessary equipment, including high-performance laptops, specialized testing tools, and remote access software. You will be the technical expert resolving hardware and software issues, ensuring seamless operations for our clients from the comfort of your home office.
If you are a self-motivated professional looking for a career in a growing tech hub, apply today!
Responsibilities
- Diagnose and Resolve: Troubleshoot complex hardware, software, and network issues remotely for clients in Phoenix and Texas.
- Equipment Management: Receive, configure, and ship company-provided equipment to new hires and remote workers.
- Client Support: Provide tier-2 technical support and guidance to internal staff and external clients via phone and remote access tools.
- Documentation: Maintain accurate logs of service tickets, equipment status, and resolution steps in our CRM system.
- Travel Coordination: Coordinate local travel for on-site equipment setup or emergency repairs when remote solutions are insufficient.
- Software Updates: Ensure all remote equipment is running the latest security patches and software versions.
Qualifications
- Education: Associate degree in Information Technology, Electronics, or a related field; equivalent experience is accepted.
- Certifications: CompTIA A+ or Network+ certification is strongly preferred.
- Experience: Minimum of 2-3 years of experience in IT support, help desk, or field service.
- Skills: Proficient in Windows 10/11, Active Directory, and remote desktop technologies (TeamViewer, AnyDesk).
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Flexibility: Willingness to work flexible hours and occasional on-site visits in the Phoenix area.