Job Description
Join our award-winning customer support team and enjoy the freedom of remote work with flexible hours tailored to your lifestyle. As a Customer Service Representative with Apex Solutions Group, you'll be the voice of our brand, delivering exceptional experiences to clients across Atlanta and beyond. We offer competitive compensation, comprehensive training, and a supportive virtual environment where your growth is prioritized.
Our Atlanta-based team collaborates globally while embracing Southern hospitality values. With no commute required and schedule options including evenings, weekends, and part-time slots, you can achieve work-life balance without compromising your career ambitions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues, billing concerns, and product inquiries using CRM tools
- Document interactions accurately in Salesforce while maintaining quality metrics
- Collaborate with cross-functional teams to address complex customer needs
- Participate in ongoing training to enhance product knowledge and service skills
- Identify upsell opportunities while maintaining focus on customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear Southern dialect adaptability
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Flexibility to work evenings/weekends based on business needs