Job Description
Join FlexCare Solutions as a Remote Customer Service Representative in Jacksonville, FL, and enjoy the freedom of flexible hours while making a real impact! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. This fully remote position allows you to work from anywhere in Jacksonville while maintaining a healthy work-life balance. Our cutting-edge virtual training and supportive team environment ensure your success from day one. Apply today to start your flexible career journey!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Maintain product knowledge through continuous training modules
- Meet or exceed performance metrics including response times and satisfaction scores
- Identify opportunities to improve customer experience
- Adapt to flexible scheduling including evenings and weekends
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a solutions-oriented mindset
- Reliable high-speed internet and quiet home office setup
- Type 40+ WPM with accurate data entry skills
- Ability to work independently while collaborating virtually
- Flexibility to work various shifts including weekends