Job Description
Join Nexus Solutions Inc., a Philadelphia-based innovator in digital transformation, as a Remote Customer Success Manager with fully flexible hours. We empower our team to achieve work-life balance while delivering exceptional client experiences. This 100% remote role offers the freedom to structure your schedule around your personal commitments without compromising on impact.
As a cornerstone of our client retention strategy, you'll build lasting relationships while driving product adoption and satisfaction. Our collaborative culture values autonomy and results, making this ideal for professionals seeking meaningful remote work in the Greater Philadelphia area.
Responsibilities
- Develop and execute personalized success plans for portfolio of enterprise clients
- Proactively identify growth opportunities and upsell potential within existing accounts
- Facilitate quarterly business reviews and client satisfaction assessments
- Collaborate with product and sales teams to align client needs with solution roadmaps
- Maintain detailed client documentation in Salesforce and CRM systems
- Lead onboarding and training sessions for new product features
- Monitor health scores and implement retention strategies for at-risk accounts
Qualifications
- 3+ years in B2B customer success, account management, or related field
- Proven track record of meeting retention and upsell targets
- Expertise in CRM platforms (Salesforce preferred) and data analysis tools
- Exceptional communication skills with ability to translate technical concepts
- Self-motivated with demonstrated ability to work independently
- Experience with SaaS products and subscription-based models
- Flexible availability during core business hours (9 AM - 5 PM EST)
- Philadelphia area residency preferred (PA/NJ/DE tri-state)