Job Description
Join NexaConnect Solutions and revolutionize your work-life balance! We're seeking a Remote Tech Support Specialist offering flexible hours, weekly pay, and 100% remote work from anywhere in the US. As a key member of our NYC-based team, you'll provide exceptional technical support to enterprise clients while enjoying unparalleled autonomy. This role combines competitive compensation with the freedom to structure your schedule around your life.
Why Choose NexaConnect?
- Weekly direct deposit payments
- Health/dental/vision benefits for contractors
- Annual professional development stipend
- Collaborative virtual team environment
- Latest tech equipment provided
Responsibilities
- Resolve complex technical issues via phone, chat, and remote access
- Document troubleshooting processes and knowledge base contributions
- Collaborate with cross-functional teams on system improvements
- Manage client relationships with empathy and technical expertise
- Monitor ticket queues with SLA adherence
- Conduct periodic system audits and preventive maintenance
- Train clients on new software implementations
Qualifications
- 3+ years in technical support or help desk roles
- Expertise in Windows/macOS/Linux environments
- Cisco or CompTIA Network+ certification preferred
- Experience with Zendesk/Jira ticketing systems
- Strong written communication skills
- Ability to work independently with minimal supervision
- Available to work during core business hours (9am-5pm ET)
- Reliable high-speed internet connection