Job Description
Join TechSolutions Inc. as a Remote Part-Time Technical Support Specialist! We provide all necessary equipment for your home office, including laptop, headset, and peripherals. Enjoy flexible scheduling while delivering exceptional technical assistance to our clients across Pennsylvania and Ohio. This role offers a perfect blend of work-life balance and professional growth in a supportive virtual environment.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and troubleshoot complex technical problems with company-provided equipment
- Document all interactions and resolutions in the CRM system
- Collaborate with senior engineers to escalate unresolved issues
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Stay updated on product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years of technical support experience in a remote environment
- Proficiency with Windows/macOS, networking fundamentals, and diagnostic tools
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and analytical thinking abilities
- Reliable high-speed internet connection